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How to Get Great Customer Service | Expert Tips - Consumer Reports News
Poor customer service is a growing problem. Consumer Reports has expert advice on how to get a company's attention and get better service.CSL's insight:Check out our #CustomerRage study in Consumer...
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5 Signs You're a Bad Customer
Botched orders, rude waitstaff and that mocking, automated voice answering your calls -- everyone has a customer service horror story . In fact, 68 percent of households have experienced "customer...
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5 Signs You're a Bad Customer
Botched orders, rude waitstaff and that mocking, automated voice answering your calls -- everyone has a customer service horror story . In fact, 68 percent of households have experienced "customer...
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What Unhappy Customers Want | MIT Sloan Management Review
Customers are unsatisfied with complaint handling despite years of effort. A new approach is needed.See it on Scoop.it, via customer rage
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Consumers have had enough, 'rage survey' says
Americans are not very happy consumers. We’re frustrated and angry — and for good reason. More people than ever are dissatisfied with the...See it on Scoop.it, via customer rage
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Bah humbug! Shoppers outraged by Grinch-like customer service
A new customer-rage study shows more American consumers than ever are dissatisfied with the products and services they buy.See it on Scoop.it, via customer rage
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Customers Still As Unsatisfied Today As They Were In 1976
Before we all get to giving thanks and whatnot, let's have a discussion about the stagnant state of consumer satisfaction. A new study on "customer rage" shows that people are really no more or...
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New Customer-Rage Study Out for Holiday Shopping Season
New Customer-Rage Study Out for Holiday Shopping SeasonSee it on Scoop.it, via customer rage
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New Customer-Rage Study Out for Holiday Shopping Season
Latest Technology NewsSee it on Scoop.it, via customer rage
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ASU - Arizona State University (via noodls) / New customer-rage study out for...
New customer-rage study out for holiday shopping seasonSee it on Scoop.it, via customer rage
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Customers Still As Unsatisfied Today As They Were In 1976 | www.bullfax.com
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Customer-rage study | November 20, 2013 | Sonoran News
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Arizona Horizon Video - Eight, Arizona PBS
Arizona Horizon Interview with Professor Mary Jo Bitner, Executive Director of the Center for Services Leadership at ASU, about Customer Rage Study 2013.See it on Scoop.it, via customer rage
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Shopping Dissatisfaction Is on the Rise But Savvy Complaints Get Attention
68% of survey respondents said a shopping problem made them "very" or "extremely" upset, up from just 60% in 2011.CSL's insight:Customer Rage Study 2013 featured in the Personal Journal section of Wall...
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New Customer-Rage Study Out for Holiday Shopping Season
With Black Friday, Cyber Monday and holiday shopping season about to start, a new customer-rage study shows more American consumers than ever are dissatisfied with the products and services we buy....
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Holiday spirit turns to rage when customers need service
TEMPE, Ariz., Dec. 3, 2015 /PRNewswire-USNewswire/ -- As we purchase, wrap and give presents this season, few...CSL's insight:What can your business do to help cut down on customer dissatisfaction this...
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Study finds anger can overwhelm happiness during holidays
A new study found that feelings of anger can overcome feelings of joy during the holiday season for those who seek shopping help through customer service.CSL's insight:"ASU’s 2015 Customer Rage Survey...
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